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Performance Management
- Managing Performance
- Developing Cascading Goals
- The GROW Model
- Setting Stretch Goals
- Giving Effective Feedback
Team Dynamics / Development
- Leading Dynamic Teams
- Leading Small vs Large Groups
- Managing a Cross-Functional Team
- Setting SMART Goals
Coaching
- Coaching vs. Mentoring
- Components of the Coaching Process
- Coaching Skills Check-up
- The COACH Model
- Coaching Conversations
Interpersonal/EQ
- Introduction to Emotional Intelligence
- Personal Competence
- Social Competence
- Emotional Intelligence Strategies
- Building Emotional Intelligence
- Interpersonal Effectiveness
- Interpersonal Relationships
Diversity & Inclusion
- Courageous Conversations About Race
- Institutional Strategies to Combat Racism
- Rethinking the Business Case for Diversity and Inclusion
- The Macro Effects of Microaggressions
- Managing Diversity
- Leading Generationally Diverse Teams
- Gender Equality – Scenarios
- Dramatic Difference of Clothing and Shelter
- Fundamental Difference Among People
- Fundamental Difference Between Nations
Business Strategies
- Operationalize Business Strategies-Organizational Strategy Elements
- Business Acumen – Finance
- Reducing Rater Bias
- Business Acumen
- Six Core Organization Functions
- Competition vs. Differentiation (SWOT Analysis)
- Elements of Business Acumen
Customer Service
- Improving Customer Rapport
- Managing Upset Customers
- Networking and Building Relationships
- Customer Service
- 5 Keys to Customer Satisfaction
Communication
- Becoming a Good Business Writer
- Enhancing Listening Skills
- Using Open-Ended Questions
- Electronic Communications
- Communicating Upward
- Sandwich Feedback
- Business Communication Skills
- Managing Reactions to Feedback
Health & Wellness / Covid-19
- How to Put On and Remove a Mask
- How to Greet in the New World
- Social Distancing
- Proper Handwashing Procedure
- Medical Breakthroughs, Affordability, and Accessibility
Project Management
- Introduction to Project Management
- Four Components of Project Management
- Project Management Lifecycle
- Role of the Project Manager
- Project Scheduling and Budgeting
- Principles of Lean Operations
Conflict Resolution
- Creating “Win-Win” Scenarios
- Conflict Resolution
- Situational Conflict
- Small Large Group Conflict
- Having Difficult Conversations – Scenarios
- Conflicts and Automations
Technical & Business Skills
- An Introduction to Digital Transformation
- Examining the Balance Sheet
- Finance for Non-Finance Managers
- Forecasting and Budgeting
- Transformation of Markets, Business Models, and Strategy
- Transformation of Customer Needs, Workforce Needs, and Operations
- Transformation of Technology, Security, and Enterprise Architecture
- Managerial Finance-Foundations
- Organization Changes Needed For Internal Digital Transformation
Supply Chain
- Intro to Supply Chain Management
- Inventory Control
- Order Management
- Demand Planning
- Procurement
- Legal Contracting
- Supply Planning
- Warehousing
- Downstream and Ustream Procurement
- Negotiating/Purchasing
Work from Home
- Leading and Managing Effective Virtual Teams
- Agility in Times of Change
- Key Skills of Effective Virtual Leadership
- How to Conduct Virtual Interview
- Societal Consequences of Living Alone
- Societal Consequence – Workforce 2020
Change & Innovation
- Creating a Competitive Edge
- Fostering a Culture of Risk Taking
- How to Change a Culture to Encourage Risk Taking
- Benefits of Creative Thinking
- Building Innovation Teams
- Leading Innovation Sessions
- Trystorming
- Creative Thinking and Problem Solving
- Becoming a Continuous Learning Organization
- Kurt Lewin’s 3 Stages of Change Model
- McKinsey’s 7-S Change Model
- Kotter’s 8 Step Change Model
- Elements of Thought
- Resistant Open to Change
Leadership in Action
- Holding People Accountable
- Leading, Not Managing People
- Facilitating vs. Directing People
- Intrinsic vs. Extrinsic Motivation
- Motivating People – Theory X vs Theory Y
- Leading Effective Teams
- Leading and Motivating Call Center Teams
- The Role of the Facilitator
- Choosing A Leadership Theory
- Assigning Roles and Responsibilities
Business Etiquette
- POSH – Scenarios
- Review of Grammatical Principles
- Engagement Practices
- Defining the Right Agenda
- Workplace Ethics
- Understanding the Value of People’s Time
Leadership Development
- Leadership Development
- Succession Planning for Leaders
- Building Your Personal Brand
- Executive Presence
- The components of Effective Leadership
- Roles of Leadership
- Skills of a Situational Leader
- Situational Leadership Theory
- What is Leadership?
- New Style of Leadership – The Four Factors
- Shareholder Driven OR stakeholder Centric?
- Shareholder Driven Companies
- Seven Good Habits of Firms of Endearment Leaders – Part 1
- Seven Good Habits of Firms of Endearment Leaders – Part 2
Customer Behavior, Business and Geopolitical Analysis
- Understanding the Rise of Roommate Family
- Kitchen of the Future
- Overview of Declining Middle Class
- How Will the Declining Middle Class Impact the World?
- Aging of Affluent Nations – An Overview
- Redefinition and Outsourcing
- Climate, Consumption and Culture
- Food Consumption as Measured by the Necessities
- Growth Needs and Non-Sustainability
Sales / Marketing
- Understanding Customer Motivation in Sales
- Sales Leadership
- Mastering the Cold Calling Process
- Sales Effectiveness
- Four As of Marketing – An Overview
- Four As of Marketing – The Fundamental Difference
- Four As of Marketing – Dimensions
- Horizontal Dimension of Psychological Acceptability
- Capabilities of Marketing Considering Four aspects
- Using 4 Ps of Marketing in Improving the 4 As
- Market Segmentation Overview
- What is Market Segmentation?
- Market Segmenting Methods – Demographics
- Market Segmenting Methods – Psychographics
- Market Segmenting Methods – Buyographics
Building a Brand
- Brand Loyalty Overview
- Behavioral Theories of Brand Loyalty
- Socialization Theories of Brand Loyalty
- Institutional Theories of Brand Loyalty
- Improving Brand Awareness Through CRM
- Contributing to Our Ability to Pay
- Do Brands Have Nine Lives?
- Understanding Brand Value
- Getting More From your Brand
- Bring in Variation
- Expand the Reach
- Extend the Brand
- Reposition Better
Talent Acquisition
- Recruiting
- Selection
- Interviewing SkiIls
- Behavioral Interviewing
Career Development
- Individual Development Plan
- Building an Effective Leadership Succession Plan
Small Biz Management
- Small Biz Management – Accounting
- Small Biz Management – HR practices
- Small Biz Management – Taxation
Compliance Courses
- Workplace Harassment
- Workplace Harassment – Judge it
- Prevention of Sexual Harassment
Introduction to Digital Transformation
- Digital Marketing
- Cyber Security
Cultural Diversity
- Effects of Workplace Politics
- Employee Resource Groups
- Social Media Recruitment
- US/India Cultural Differences
Business Skills
- Effective Resume Development
Effective Presentation
- Effective Presentation – Practice & Preparation
- Technology Enhancements
Diversity, Equity and Inclusion
- Diversity Hiring and Inclusion
- Dimensions of Diversity
- Principles of Lean operation
Workplace violence/safety
- Identify types of violence at workplace
- Know the warning signs, Recognize risky situations
- Create a violence prevention plan, Consider insurance needs, Encourage reporting
- Dealing with Active Shooters
- Dealing with suicidal employees and victims of domestic violence
- Bomb or arson threats, Suspicious mail or packages
- Violence in customer facing roles
Operations Management
- Role of the Customer and Supplier in Operations
