TQ Content 4U Course Library

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Performance Management

  • Managing Performance
  • Setting SMART Goals
  • Developing Cascading Goals
  • The GROW Model
  • Setting Stretch Goals
  • Giving Effective Feedback

Team Dynamics / Development

  • Building Innovation Teams
  • Leading Dynamic Teams
  • Leading and Managing Effective Virtual Teams
  • Leading Small vs Large Groups
  • Managing a Cross-Functional Team
  • Setting SMART Goals

Coaching

  • Coaching vs. Mentoring
  • Components of the Coaching Process
  • Coaching Skills Check-up
  • The COACH Model
  • Managing Reactions to Feedback
  • Coaching Conversations

Interpersonal/EQ

  • Introduction to Emotional Intelligence
  • Personal Competence
  • Social Competence
  • Emotional Intelligence Strategies
  • Building Emotional Intelligence
  • Interpersonal Effectiveness
  • Interpersonal Relationships
  • Having Difficult Conversations – Scenarios
  • Building Your Personal Brand

Diversity & Inclusion

  • Courageous Conversations About Race
  • Institutional Strategies to Combat Racism
  • Rethinking the Business Case for Diversity and Inclusion
  • The Macro Effects of Microaggressions
  • Managing Diversity
  • Leading Generationally Diverse Teams
  • Gender Equality – Scenarios
  • Dramatic Difference of Clothing and Shelter
  • Fundamental Difference Among People
  • Fundamental Difference Between Nations

Business Strategies

  • Operationalize Business Strategies-Organizational Strategy Elements
  • Business Acumen – Finance
  • Reducing Rater Bias
  • Business Acumen
  • Six Core Organization Functions
  • Competition vs. Differentiation (SWOT Analysis)
  • Elements of Business Acumen

Customer Service

  • Improving Customer Rapport
  • Managing Upset Customers
  • Networking and Building Relationships
  • Customer Service
  • 5 Keys to Customer Satisfaction

Communication

  • Becoming a Good Business Writer
  • Enhancing Listening Skills
  • Using Open-Ended Questions
  • Electronic Communications
  • Communicating Upward
  • Sandwich Feedback
  • Business Communication Skills
  • Managing Reactions to Feedback

Health & Wellness / Covid-19

  • How to Put On and Remove a Mask
  • How to Greet in the New World
  • Social Distancing
  • Proper Handwashing Procedure
  • Medical Breakthroughs, Affordability, and Accessibility

Project Management

  • Four Components of Project Management
  • Project Management Lifecycle
  • Role of the Project Manager
  • Project Scheduling and Budgeting
  • Principles of Lean Operations
  • Project Management
  • Operations Management

Conflict Resolution

  • Creating “Win-Win” Scenarios
  • Conflict Resolution
  • Situational Conflict
  • Small Large Group Conflict
  • Having Difficult Conversations – Scenarios
  • Conflicts and Automations

Technical & Business Skills

  • An Introduction to Digital Transformation
  • Examining the Balance Sheet
  • Finance for Non-Finance Managers
  • Forecasting and Budgeting
  • Transformation of Markets, Business Models, and Strategy
  • Transformation of Customer Needs, Workforce Needs, and Operations
  • Transformation of Technology, Security, and Enterprise Architecture
  • Managerial Finance-Foundations
  • Organization Changes Needed For Internal Digital Transformation

Talent Acquisition

  • Recruiting
  • Selection
  • Interviewing SkiIls
  • Behavioral Interviewing

Career Development

  • Individual Development Plan
  • Building an Effective Leadership Succession Plan
  • Setting SMART Goals
  • Holding People Accountable

Work from Home

  • Leading and Managing Effective Virtual Teams
  • Agility in Times of Change
  • Key Skills of Effective Virtual Leadership
  • How to Conduct Virtual Interview
  • Societal Consequences of Living Alone
  • Societal Consequence – Workforce 2020

Change & Innovation

  • Creating a Competitive Edge
  • Fostering a Culture of Risk Taking
  • How to Change a Culture to Encourage Risk Taking
  • Benefits of Creative Thinking
  • Building Innovation Teams
  • Leading Innovation Sessions
  • Trystorming
  • Creative Thinking and Problem Solving
  • Becoming a Continuous Learning Organization
  • Kurt Lewin’s 3 Stages of Change Model
  • McKinsey’s 7-S Change Model
  • Kotter’s 8 Step Change Model
  • Elements of Thought
  • Resistant Open to Change

Leadership in Action

  • The GROW Model
  • Executive Presence
  • Holding People Accountable
  • Leading, Not Managing People
  • Facilitating vs. Directing People
  • Intrinsic vs. Extrinsic Motivation
  • Motivating People – Theory X vs Theory Y
  • Leading Effective Teams
  • Leading and Motivating Call Center Teams
  • The Role of the Facilitator
  • Choosing A Leadership Theory
  • Assigning Roles and Responsibilities

Business Etiquette

  • POSH – Scenarios
  • Review of Grammatical Principles
  • Engagement Practices
  • Defining the Right Agenda
  • Workplace Ethics
  • Understanding the Value of People’s Time

Leadership Development

  • Leadership Development
  • Succession Planning for Leaders
  • Building Your Personal Brand
  • Executive Presence
  • The components of Effective Leadership
  • Roles of Leadership
  • Skills of a Situational Leader
  • Situational Leadership Theory
  • What is Leadership?
  • New Style of Leadership – The Four Factors
  • Shareholder Driven OR stakeholder Centric?
  • Shareholder Driven Companies
  • Seven Good Habits of Firms of Endearment Leaders – Part 1
  • Seven Good Habits of Firms of Endearment Leaders – Part 2

Customer Behavior, Business and Geopolitical Analysis

  • Understanding the Rise of Roommate Family
  • Kitchen of the Future
  • Overview of Declining Middle Class
  • How Will the Declining Middle Class Impact the World?
  • Shareholder Driven OR stakeholder Centric?
  • Shareholder Driven Companies
  • Seven Good Habits of Firms of Endearment Leaders – Part 1
  • Seven Good Habits of Firms of Endearment Leaders – Part 2
  • Aging of Affluent Nations – An Overview
  • Redefinition and Outsourcing
  • Climate, Consumption and Culture
  • Food Consumption as Measured by the Necessities
  • Growth Needs and Non-Sustainability

Sales / Marketing

  • Understanding Customer Motivation in Sales
  • Sales Leadership
  • Mastering the Cold Calling Process
  • Sales Effectiveness
  • Four As of Marketing – An Overview
  • Four As of Marketing – The Fundamental Difference
  • Four As of Marketing – Dimensions
  • Horizontal Dimension of Psychological Acceptability
  • Capabilities of Marketing Considering Four aspects
  • Using 4 Ps of Marketing in Improving the 4 As
  • Market Segmentation Overview
  • What is Market Segmentation?
  • Market Segmenting Methods – Demographics
  • Market Segmenting Methods – Psychographics
  • Market Segmenting Methods – Buyographics

Building a Brand

  • Brand Loyalty Overview
  • Behavioral Theories of Brand Loyalty
  • Socialization Theories of Brand Loyalty
  • Institutional Theories of Brand Loyalty
  • Improving Brand Awareness Through CRM
  • Improving Product Knowledge
  • Improving Accessibility with Convenience
  • Creating the Willingness to Pay
  • Contributing to Our Ability to Pay
  • Do Brands Have Nine Lives?
  • Understanding Brand Value
  • Creating the Willingness to Pay
  • Getting More From your Brand
  • Bring in Variation
  • Expand the Reach
  • Extend the Brand
  • Reposition Better
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